http://www.complaintsboard.com/complaints/sunl-sucks-c32978.html
SUNL
Posted: 2007-11-04
Sunl SUCKS!
I was set up as a dealer for Sunl in May 2007. In their dealer agreement Sunl
forces prospective dealers to purchase
minimum orders. If no minimum order is purchased, you have no dealer agreement.
So we bought about $30,000.00 in
inventory. In July another account manager phoned me and told me my account
manager had been fired, business as
usual. During this time the office staff at Sunl had not completed our franchise
agreement so we could not file our
amendmended license request with the state. After much pressure a franchise
agreement was produced and we filed it
with the state only to learn there was another dealer in our town who had
protested our license amendment. We came
to learn this guy in the local mall is part of Sunl's problems of their stuff
falling apart. Not long after we
received the notice from the state, a DOT investigator came to visit us and more
or less forced us to drop our
amendment... assuring us that he would make Sunl buy back our inventory. Of
course noone at Sunl will return our
repeated calls either. So we're stuck with ALL this inventory the state says we
cant legally sell.
To you people that spent $1000.00 for a atv, scooter, etc and got taken
advantage of, how would you like to walk in
my shoes a day or two, and make my interest payments on the merchandise that
sits in my storage area Im not able to
sell.
I don't think word can get out fast enough about this company. When I asked the
DOT investigator how it is that they
can do what they do... he replied ( and I CANNOT believe what he said) " you
know, they're Chinese, and they do
business different than "we" do ". I thought that was sort of ironic since he is
his panic, and I don't know who he
was talking about when he said "we", because down at our place, we run it the
way the STATE says, not the way the
state apparently lets Sunl run theirs.
I am really sorry so many people have had SO much trouble with the powersports
products they purchased from Sunl,
but I found out that yes these bikes do break, and NO support connected to a
Sunl product to speak of, but if you
have a good enough service department, ALL of the problems can be overcome, and
parts CAN be found to repair them.
Ive spent days reading complaint after complaint on the internet about Sunl
products, and they're almost ALL true.
The problem I seen for myself at the Sunl location in Dallas was this... you
have ONE autocrat ruling that place
behind the scenes, and a bunch of puppets (sales people they call District
managers ) working out where people can
see them. This chinese person behind the scenes calls ALL the shots there. If
there's NO parts to fix your bike,
it's because that "autocrat" running the show thinks Americans are SO rich that
when one of their junky bikes break,
we should just go out and buy another one to replace it. They'll even tell you
that when you buy, you should buy one
or two extra to have as parts. Ive given them $40.00 for a starter they have for
sale online for $15.00... and I am
a dealer ! Here's why though... you have a customer at your dealership with a 10
year olds atv that wont start...
you buy the starter, and pay the freight yourself, and let the customer have
that starter at cost and just write
that extra cost off as the price of doing business with Sunl, or you do like the
guy at the mall does, and tells his
customers to get lost.
You buy a bike at MY place though, and your 10 year old will be back out having
fun on his atv asap. We already
handle the Diamo line, and have been VERY satisfied with their entire operation,
plus warranty claims have been very
minimal,Ive also picked up another product line to replace the Sunl's I cant
sell, but this is the start of my
education to the public about Sunl. A business run by idiots will produce a bad
product, and most wont last too
long. If you have any questions concerning Sunl I can answer, please call Fast
Freddys Motorsports at 432-580-7566.
http://www.complaintsboard.com/complaints/sunl-c869/page/2.html#c34510
25 days ago by Sunl Iz A Big Stinker
BOOOOOOO SUNL STINKSSSSSS!!!!!!!!!!!!!!!!!! BEWARE: DO NOT BUY A SUNL
PRODUCT--YOU WILL BE SORRY!!! They are nothing
but dangerous: I have sla-250cc quad--from march 2007 to October 2007 ive had
all these problems: chain snaps, cable
snaps, brake handle snaps, poor front- frame welding-- resulting in cracks in
the joints, muffler breaks off
welding, carb leaks, broken axle, engine smokes like u wouldnt believe, and
random stalling!!! All this in 7
months!! Did no jumps or anything extreme and the thing falls apart!! SUNL IS
DANGEROUS STAY AWAY FROM THEIR
PRODUCTS-- especially there atvs and dirt bikes!!! I paid 1650 for the new atv
and spent over 500 in repairs and i
still have trouble w/ the quad!
23 days ago by Swiss Miss
Hey Sunl I hope your happy, tricking people into buying your crappy, piece of
junk quads! I cant believe you get
away with selling these cheap dangerous quads!!! The welding on these ATVs is so
crappy that there were cracks in
the front frame after the first day of riding!!! The SUNL quad I bought has to
be constantly repaired! I spend more
time getting it fixed than i do actually riding it. WARNING: BE SMART DON'T FALL
FOR SUNL LIES BECAUSE ITS A WASTE
OF MONEY! They claim that there quads are good quality??? I sure dont think so.
SUNL S*CKS, HOW DARE THEY SELL THESE
QUADS!!! SOMEONE IS GOING TO GET HURT!!! I SURE HOPE THEY SHUT DOWN THERE CRAPPY
BUSINESS!!!
2 days ago by Smoked Cheese
Yea want do you know! SUNL SUCKS!!! There a big trap for consumers interested in
this fraudulent company!!! Their
goal is to sell cheap vehicles that aren't put together right and assembled with
cheap parts. Once someone calls for
a part or assistance what to get: NO HELP!!!! LOUSY CUSTOMER SERVICE!!!! There
atvs and dirt bikes are especially
dangerous: cheap parts, lousy assembly, and mechanical-related accidents so i
heard about them. SUNLs BIG GAME PLAN:
1.) Happy consumer buys vehicle at great price and year warranty. 2.)Consumer
comes for a ride: C-R-A-A-A-C-C-K!!!
Oh great!!! Looks like i need a part: I'll call Sunl. 3.)Hm, no one available to
help. Sunl.com: No one available:
click to leave message: during business hours!!! Hmm. 4.) Finally get a hold of
Sunl : They dont accept the
warranties!!! FRAUD!!! 5.)=ANGRY CONSUMER!!! True Story!!! Dont fall into Sunls
scheme!!! By the way i never got a
tool kit with my quad!!!
29 days ago by Jason Merfeld
We are an independent MC and ATV Repair shop, and agree 100%, these are
DANGEROUS, POORLY designed machines. Anyone
that buys an ATV from a used car lot or a furniture store should ask the
question, Why are these for sale here?
SunL will make anyone a dealer, without any questons asked or qualifications
verified and it shows.
We are tired of seeing these things coming in day after day, and broken hearted
kids make it even worse.
I'm not saying all Chinese powersports products are junk, the Qinqi, Jincheng,
and Jianshe products I have seen are
very well built, but you won't find them on Ebay and you won't find them
anywhere but a Motorcycle shop. You will
pay more than $600 bucks for them though.
http://www.thesqueakywheel.com/complaints/2007/FEB/complaint11889.cfm
wont send mso, parts
I purchased several mopeds to resale in my powersport shop. Sunl has made
promise after promise to send necessary
parts which I ended up buying from a parts house. I needed mso's in order to get
titles to the mopeds that I sold. I
have had to purchase several mopeds back from the customers, which now I have a
few used mopeds that I can't get
titles to. sunl contacted me informed me that the state of Florida is making
them buy back all mopeds (as a credit)
I purchased for what I paid for them, less shipping. Now they say they are not
going to buy them back, refuse to
take my calls or return any of my calls. I hope that anyone that is thinking
about buying from sunl reads this and
thinks twice about it they are built cheaper than other chinese products that I
purchased from other distribitors. I
have also heard rumor tha sunl has copied from another mfg the epa tags and put
them on their own products which is
why Florida wont accept any mso that I already have.
A BBB "F" rating
http://www.dallas.bbb.org/WWWRoot/Report.aspx?siteP&bbb 75&firm000591
The BBB reports on businesses, both accredited and non-accredited. If an
organization is a BBB Accredited business,
it is stated in this report.
Name: Sunl Group, Inc
Phone: (972) 243-4555
Fax: (972) 556-9479
Address: 8551 Esters Blvd
Irving, TX 75063-2206
Original Business Start Date: March 2003
Principal: Ms. Mei Zhou, Owner
Customer Contact: Ms. Mei Zhou, Owner - (972) 243-4555
TOB Classification: Wholesalers & Distributors
BBB Accreditation: This organization is not a BBB Accredited business.
The BBB processed a total of 30 complaints about this company in the last 36
months, our standard reporting
period.Of the total of 30 complaints closed in 36 months, 6 were closed in the
last year.
Customer Experience
Based on BBB files, this company has an unsatisfactory record
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> Who gives a fuck what shit you write? You are obvioulsy just out to
> slam them so you can make money selling whatever you really sell. If
> there was any truth whatsoever in your rant you wouldn't be hiding who
> you really are.