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Posted by David T. Ashley on May 28, 2008, 8:51 pm
>I purchased the ZX-14 peg lowering kit from Corbin. It was fairly
> pricey, and was supposed to work with all years and be powder coated.
>
> To my dismay, I found the finish of the parts to be so thin the steel
> was exposed during careful installation. And the right side wouldn't
> mount because the brake master cylinder contacts the exhaust pipe
> (exhaust system listed as "tested and compatible" basically) so you
> can't bolt the bracket to the bike.
>
> I sent email to tech support explaining this, no reply. I sent email
> to sales, no reply. I sent email to the factory, no reply.
>
> Today, I called and got sales (after waiting 20 minutes on hold for
> tech support and being shunted to voicemail) and was told Corbin QUOTE
> "has no return policy". In other words, I have to keep trying to
> contact tech support (which never answers the phone) and whatever they
> tell me I have to live with.
>
> I believe that in California where Corbin is headquartered, such
> policies are a violation of business laws. I know for a fact they are
> in the State I live in.
>
> To say a defective product cannot be returned is unethical at best.
>
> I won't tell you to or not to do business with Corbin, only what has
> factually happened to me just this week.
>
> I will never buy from Corbin again.
If you purchased via credit card, you may be able to have the charge
reversed. I think the clauses are "more than 50 miles from home", "tried in
good faith ..." and "within 60 days" (or perhaps 30).
Dave.
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