Crummy experience with BikerHaven

 I've bought from Bikerhaven.net in the past; some off eBAY and some
off the Internet. Never had a bad experience until now.

In Mid-May, I bought a sissybar from them off eBAY. Never heard back
from them, but my bank records,  Paypal, and the eBAY auction page
show that the invoice was paid, though the "quick indicator" line in
eBAY had dashes in it, not the amount paid (but that is a minor
indicator and not the official record. PP and the eBAY auction page
are official - and both indicated the payment had been made).

After emailing them several times this past week just to see what was
going on, they finally got back with me yesterday to say that their
ebay page showed the payment as pending. I doubled check my bank site
- $$ withdraw from my account and $$ from PP balance - all done in mid-
May.

After another fiery email from me, they supposedly have now discovered
their mistake and are shipping the sissybar.

I've been on eBAY from the start and Paypal from it's first year of
inception. I've never had this problem with the hundreds of trx I've
done (much less half of which are reflected in my 250+ FB's).

My point is, had I been big into eBAY like I use to, I might have lost
touch with this trx for a few more weeks, trying to catch up with
sales and other purchases, possibly exceeding any time limit I had to
recoup my losses. BikerHaven never contacted me to say they were
waiting on payment, ready to ship, etc.

At the very least, it's crappy customer service and all the more so
considering I've spent a fair amount of $$ with them in the past.

Anybody else have a bad experience with BikerHaven? Have they changed
management or something to account for poorer customer service?

Even if this deal comes out OK, I'm done with 'em and will avoid them
in the future. I just don't need the hassle of doign business with an
Internet-based business that doesn't have its act together and makes
me hunt down the problem.

Greg

 

Since you have had good experiences with them in the past (I am in no way
associated with this business)  I would call up the management  and explain the
situation.  If they are still the good guys you dealt with in the past then they
would be very happy to hear from you about your bad experience.  
An owner can't fix problems if he doesn't know they exist. However, if you are
met with non-apologetic defensive posturing or indifference then you know it is
time to move on.

Ben

 On Jun 3, 12:48 pm, Ben Kaufman <spaXm-mXe-anXd-paXy-5000-
doll...@pobox.com> wrote:

But I have communicated this with them via phone calls that weren't
returned and numerous emails that they are jsut now answering.

Greg

 

wrote:

the

they

I didn't see any mention of phone calls in your original message but if that's
the case then you need to find yourself another vendor.

Ben

 On Jun 3, 8:50 pm, Ben Kaufman <spaXm-mXe-anXd-paXy-5000-
doll...@pobox.com> wrote:

m> wrote:

Yeah and a long distance call to Arkansas on my dime at that! I'm done
with them - unless they overnighted the sissybar to me. If they did
that, I'd give 'em a 2nd chance. I'll see tomorrow. I'm not holding my
breath because of their vapid exuse that it wasn't their fault that
they didn't know I had already paid. I guess it was my fault :)-

Greg