Posted by saddlebag on August 28, 2011, 7:48 am
So I take the new ride in for it's first (free) service which is
scheduled for 500 miles. When I arrive, the service guy comes out to
the bike and says "How many miles" I say 1200. He says "Whoa, you
went way over." I admit that I've been in possession of it for nine
days. He says it should be alright "as long as it's not making any
funny noises."
When I leave he says he'll see me back at 2500 miles. I said the
manual states service is to be performed every 5000 miles. He says
they perform service every 2500 miles in a very authoritarian tone.
What is it about the American croozer dealerships? They all seem to
hire this kind of overly tatooed, take charge, tough guy types. I
suppose maybe they generate regular business by scaring the bejesus
out of newbies, but they kinda irritate me. They were prompt and he
did call and was pleasant enough when he said I could come pick up the
bike, but really, isn't there some training where they learn to tone
it down a notch once they see the customer isn't buying the act? I've
never had a Japanese or Italian service dept come across like that.
When I take a bike to them, they ask me what I'd like them to do and
that's that.
I suppose it's a cultural thing. Love the bike, not so much into the
culture.
Posted by The Older Gentleman on August 28, 2011, 10:18 am
> When I leave he says he'll see me back at 2500 miles. I said the
> manual states service is to be performed every 5000 miles. He says
> they perform service every 2500 miles in a very authoritarian tone.
So take it in every 5,000. What is he going to do about it?
--
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Triumph Street Triple Suzuki Freewind, TS250ERx2, GN250.
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Posted by High Plains Thumper on August 28, 2011, 11:21 pm
Calgary (Don) wrote:
> saddlebag wrote:
>> I was, but it is the same at most Harley places. I just don't get the
>> attraction to businesses that employ these types of people using these
>> types of tactics. Part of the *mystic* I suppose.
>>
>> In fairness, I forgot about the Yami place that sold me my FJR. The
>> manager of the place was a prime example of Mr Badass minus all the
>> tattoos. After dealing with him on a warranty issue I never went back.
>> The place closed at the beginning of this year. I doubt that many
>> mourned the loss...
>
> I can find examples of bad service and terrific service on a daily
> basis. I have been looked after quite well at Calgary Harley. Of course
> I have spent a lot of money there. While I owned the Venture I was
> treated very well by Walt Healys. I could also name dealers of both
> brands that have treated me like crap. I wouldn't paint all metric or
> all "American" dealers with the same brush based on my personal
> experience.
>
> Now if you find you are treated poorly by every "American" dealer you
> have had contact with I would pass along a story of someone who has had
> three failed marriages.
>
> The first divorce was all her fault. No doubt about it.
>
> When the second marriage failed he thought the responsibility was shared
> between the two of them.
>
> After his third marriage failed he said he had to start looking at
> himself.
>
> It is possible you are just having your own attitude reflected back at
> you.
Or, it is a cultural thing. Nowadays, it is difficult to find anyone in
US that does a decent job. I do my own servicing, except for stuff that
requires special tools or techniques (welding, etc.) If something is
wrong, then I know who did it. But I do it right the first time.
--
HPT
Posted by Calgary (Don) on August 29, 2011, 8:03 pm
On 28/08/2011 9:21 PM, High Plains Thumper wrote:
>> >
>> > It is possible you are just having your own attitude reflected back at
>> > you.
> Or, it is a cultural thing. Nowadays, it is difficult to find anyone in
> US that does a decent job.
Now that is a damning condemnation of the citizens of an entire country.
Pardon me if I don't believe it.
>I do my own servicing, except for stuff that
> requires special tools or techniques (welding, etc.) If something is
> wrong, then I know who did it. But I do it right the first time.
I prefer to do my own work too, although I am a bit of a newbie at
anything beyond maintaining consumables. I am getting better at it
though. The acquisition of the cool new tools required for each project
is a bonus.
--
Disclaimer
Do not believe a thing I have said, unless you already know it to be
true, or can independently verify it from another source.
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http://actualriders.ca/reekyrockies.htm
Posted by Stephen! on August 30, 2011, 10:58 pm
>> Or, it is a cultural thing. Nowadays, it is difficult to find anyone in
>> US that does a decent job.
>
> Now that is a damning condemnation of the citizens of an entire country.
> Pardon me if I don't believe it.
Sorry. I am inclined to agree. It is *difficult* to find someone that
*wants* to do a good job. *Most* guys I've seen in my line of work want
only a pay check for minimal effort.
--
RCOS #7
IBA# 11465
http://imagesdesavions.com
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> manual states service is to be performed every 5000 miles. He says
> they perform service every 2500 miles in a very authoritarian tone.