Posted by Scott on March 27, 2009, 11:32 am
On Thu, 26 Mar 2009 20:20:03 -0700 (PDT), in rec.motorcycles, "Road Glidin'
>Then, satisfied I was right at the beginning, stating "It's the hard
>drive itself", Sonny was also satisfied it was the hard drive at
>fault. He handed me to the people who ship hard drives and they are
>sending me a hard drive, stating I should get it in 7 days.
>Absolutely no cost (including no shipping fee for sending the old one
>back).
>As far as I'm concerned, there's not much to complain about there.
>The technicians were friendly, knowledgable and helpful.
Ah, yes, overseas tech support. In thirty minutes they can do what a
skilled technician can do in thirty seconds. I do give them credit for
being nearly unflappable, though.
--
'73 CB450K
'82 CB900F (x2)
'04 FSC600 (SWMBO)
Posted by saddlebag on March 27, 2009, 8:04 pm
On Mar 27, 11:32 am, nob...@xmission.com (Scott) wrote:
> On Thu, 26 Mar 2009 20:20:03 -0700 (PDT), in rec.motorcycles, "Road Glidin'
> >Then, satisfied I was right at the beginning, stating "It's the hard
> >drive itself", Sonny was also satisfied it was the hard drive at
> >fault. He handed me to the people who ship hard drives and they are
> >sending me a hard drive, stating I should get it in 7 days.
> >Absolutely no cost (including no shipping fee for sending the old one
> >back).
> >As far as I'm concerned, there's not much to complain about there.
> >The technicians were friendly, knowledgable and helpful.
> Ah, yes, overseas tech support. In thirty minutes they can do what a
> skilled technician can do in thirty seconds. I do give them credit for
> being nearly unflappable, though.
Like what, you're going to ride over and ring their neck?
Posted by Scott on March 27, 2009, 9:30 pm
On Fri, 27 Mar 2009 17:04:50 -0700 (PDT), in rec.motorcycles, saddlebag
>On Mar 27, 11:32 am, nob...@xmission.com (Scott) wrote:
>> Ah, yes, overseas tech support. In thirty minutes they can do what a
>> skilled technician can do in thirty seconds. I do give them credit for
>> being nearly unflappable, though.
>Like what, you're going to ride over and ring their neck?
The term is "wring". And no, I'm not, but these folks also work on customer
retention. "I am pissed and going to kill you" doesn't work. "I am pissed
and ready to return your POS and purchase your competitor's product" does.
--
'73 CB450K
'82 CB900F (x2)
'04 FSC600 (SWMBO)
Posted by .p.jm on March 27, 2009, 9:54 pm
On Sat, 28 Mar 2009 01:30:24 GMT, nobody@xmission.com (Scott) wrote:
>On Fri, 27 Mar 2009 17:04:50 -0700 (PDT), in rec.motorcycles, saddlebag
>>On Mar 27, 11:32 am, nob...@xmission.com (Scott) wrote:
>>> Ah, yes, overseas tech support. In thirty minutes they can do what a
>>> skilled technician can do in thirty seconds. I do give them credit for
>>> being nearly unflappable, though.
>>
>>Like what, you're going to ride over and ring their neck?
>The term is "wring".
Yeh, but orientals can't pronounce the letter 'w'.
--
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Posted by saddlebag on March 27, 2009, 9:09 pm
On Mar 27, 9:54 pm, .p.jm@see_my_sig_for_address.com wrote:
> On Sat, 28 Mar 2009 01:30:24 GMT, nob...@xmission.com (Scott) wrote:
> >On Fri, 27 Mar 2009 17:04:50 -0700 (PDT), in rec.motorcycles, saddlebag
> >>On Mar 27, 11:32=A0am, nob...@xmission.com (Scott) wrote:
> >>> Ah, yes, overseas tech support. =A0In thirty minutes they can do what a
> >>> skilled technician can do in thirty seconds. =A0I do give them credit for
> >>> being nearly unflappable, though.
> >>Like what, you're going to ride over and ring their neck?
> >The term is "wring".
> Yeh, but orientals can't pronounce the letter 'w'.
Actually it's the R they can't pwonounce...oops!
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>drive itself", Sonny was also satisfied it was the hard drive at
>fault. He handed me to the people who ship hard drives and they are
>sending me a hard drive, stating I should get it in 7 days.
>Absolutely no cost (including no shipping fee for sending the old one
>back).
>As far as I'm concerned, there's not much to complain about there.
>The technicians were friendly, knowledgable and helpful.