Posted by JayC on January 30, 2008, 1:14 pm
My new CR125 developed an oil-ring around it's shock shaft. Possible
it was assembly lube, but after blasting it off with brake cleaner and
pumping out more goop a few times, I brought it back to the dealer for
them to inspect. I gave a pump=goop demo, and their head service tech
agreed it was leaking.
Honda agreed to pick up the tab for a shock rebuild via Factory
Connection (local guys). FC, however, did not do a rebuild, removed
the seal then put it right back back in, claiming that it was good and
it was simply assembly grease leaking out that we were seeing. The
service manager asked them to rebuild it anyway, and they basically
refused to rebuild the shock. He wasn't happy with the explanation,
so got both FC and Honda to sign up for a 1-year no-leak warantee on
the shock - if it doesn't clean up or starts leaking in a year, I'm
all set.
All in all, everything is fine for me, but isn't that the weirdest
thing you ever heard on FCs end? Why would FC refuse to do something
that a customer asks AND is willing to pay for, whether it's needed or
not?
Makes me wonder what other things FC determine aren't "necessary" when
doing rebuilds and other services.
JayC
Posted by sturd.virtec on January 30, 2008, 2:16 pm
JayC has weird shop issues:
>Why would FC refuse to do something
> that a customer asks AND is willing to pay for, whether it's needed or
> not?
I think that they got wind of just who you are and were
playing with your head.
Go fast. Take chances.
Mike S.
Posted by XR650L_Dave on January 30, 2008, 3:45 pm
> My new CR125 developed an oil-ring around it's shock shaft. Possible
> it was assembly lube, but after blasting it off with brake cleaner and
> pumping out more goop a few times, I brought it back to the dealer for
> them to inspect. I gave a pump=goop demo, and their head service tech
> agreed it was leaking.
> Honda agreed to pick up the tab for a shock rebuild via Factory
> Connection (local guys). FC, however, did not do a rebuild, removed
> the seal then put it right back back in, claiming that it was good and
> it was simply assembly grease leaking out that we were seeing. The
> service manager asked them to rebuild it anyway, and they basically
> refused to rebuild the shock. He wasn't happy with the explanation,
> so got both FC and Honda to sign up for a 1-year no-leak warantee on
> the shock - if it doesn't clean up or starts leaking in a year, I'm
> all set.
> All in all, everything is fine for me, but isn't that the weirdest
> thing you ever heard on FCs end? Why would FC refuse to do something
> that a customer asks AND is willing to pay for, whether it's needed or
> not?
> Makes me wonder what other things FC determine aren't "necessary" when
> doing rebuilds and other services.
> JayC
They could just be really busy.
DDave
Posted by JayC on January 30, 2008, 5:27 pm
> They could just be really busy.
They did move their NH shop last week. Still, business is business.
JayC
Posted by sturd.virtec on January 30, 2008, 6:00 pm
HellSickle advertises:
> Jeff's Shock Shop offers full documentation on the work performed, and an
> assessment of the condition of all internal components. For the mere
> additional price of a six pack of beer,
What's the ISO spec for beer quality?
Maybe here somwhere
http://www.ebc-nl.com/
Go fast. Take chances.
Mike S.
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> that a customer asks AND is willing to pay for, whether it's needed or
> not?